SERAYA AGENCY

BEYOND BORDERS ABOVE WAVES

Our Services

Port Agency & Vessel Operations

Full Port Agency (Arrival–Departure Handling)

We manage the vessel from arrival to sailing—port entry/exit formalities, coordination with port authorities, and timeline control.

Protective / Sub Agency Representation

Acting on behalf of owners/operators or principals to protect interests and ensure smooth local coordination.

Marine Services & Docking Arrangements

Berth planning, pilot & tug arrangements, and support for safe docking/undocking operations.

Husbandry & On-Port Assistance

Crew-related support and vessel operational needs while alongside (local coordination during port stay).

Documentation, Compliance & Financial Administration

Certificates, Licenses & Vessel Documentation

Arrangement and checking of vessel certificates and required documents to meet port and regulatory requirements.

Customs, Immigration, Health & Security Formalities

Coordinating mandatory checks and clearances with relevant authorities for vessel and crew.

Shipping Documents & Bill of Lading (as Authorized)

Handling shipping documentation, including issuance of Bill of Lading on behalf of ship management when authorized.

Disbursement, Bookkeeping & Owner Reporting

Managing ship’s agency disbursement, documentation control, and clear reporting for owners/operators.

Cargo, Logistics & Vessel Supply

Export & Import Arrangements

Coordinating port-related services supporting cargo movement and required port/terminal processes.

Loading & Unloading Coordination (Stevedoring Appointment)

Appointing and coordinating loading/unloading companies based on owner/operator purposes and port requirements.

Bunkering Services (Fuel Oil & Fresh Water)

Completion and coordination of bunker filling for fuel oil and fresh water.

Vessel Supplies, Equipment & Owner’s Needs

Procurement/coordination of spares, equipment, and supplies—tailored to vessel, crew, and owner requirements.

Additional Owner/Operator Requests

Other agreed activities requested by the ship owner/operator related to ship’s agency scope.

About Us

PT Seraya Bahari Agensi is a premier shipping agency based in Bitung, North Sulawesi, dedicated to powering Indonesia’s maritime future. We combine deep local insights with a commitment to national prosperity, ensuring your vessels and assets are managed with world-class precision.

We handle every detail of the port call process from arrival formalities and customs clearance to crew matters and technical supplies. Our team streamlines complex regulations into a seamless experience, allowing you to focus on your core business while we ensure your assets are protected and your stay is efficient.

While we are a new name in the industry, our leadership is comprised of seasoned shipping experts with an extensive portfolio in the region. We operate with total transparency and strict legal compliance, delivering “Excellent Standard” services that you can rely on for every voyage.

Coal

Crew

Tanker

Seraya Agency

Arcadia Cruise

Our Motto

“Beyond Borders, Above Waves.”

Seraya Agency is committed to growth “Beyond Borders” striving to excel beyond competitors by delivering superior performance and service quality. “Above Waves” reflects our dedication to providing exceptional, innovative, and solution-oriented services that exceed client expectations. We are driven to deliver the best results, ensuring every client’s needs and requirements are fully met. With this commitment, Seraya Agency positions itself as the trusted choice for outstanding shipping agency services in the region.

Why choose us

Leading Local Expertise

Pioneer in Cruise Handling

Strong Institutional Cooperation

Available 24/7:

Precision & Speed

Proven Reliability

Branches

To deliver seamless shipping agency solutions, we have strategically expanded our operational reach across North Sulawesi and Gorontalo. We ensure your assets are managed with the highest standards of excellence at the following ports:

Head Office: Bitung
Regional Coverage: Manado, Labuan Uki, and Tahuna
Gorontalo Hub: Anggrek Port

EXPANSION STRATEGY

Our expansion strategy is centered on operational excellence and network development. We aim to extend our coverage across key Indonesian ports especially in North Sulawesi & Gorontalo, Indonesia, ensuring consistent service standards and faster response times.

Enhancing Local Partnerships: Building stronger maritime networks in every region.
Digital Innovation: Upgrading systems to streamline communication and reporting.
Logistics Support: Strengthening our infrastructure to provide consistent, high-standard results.

Key Clients & Partners

We work closely with leading shipping lines, general agents, and logistics companies, These collaborations enable Seraya Agency to deliver reliable and efficient maritime services

Available 24/7

+62 811-4380-4778

Contact

support@seraya-agency.com
operation@seraya-agency.com
finance@seraya-agency.com
frank@seraya-agency.com
sergio@seraya-agency.com

+62 431-7005-088

+62 811-4380-4778
+62 811-4338-456

Perum Dhea Permata Indah Blok C No. 11 Kel. Manembo Nembo Kec. Matuari Kota Bitung, Sulawesi Utara, Indonesia. 95545

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Beyond Borders, Above Waves.

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+62 811 4380 4778

SERAYA AGENCY

Our Services

Port Agency & Vessel Operations​

Documentation, Compliance & Financial Administration​

Cargo, Logistics & Vessel Supply

About Us

PT Seraya Bahari Agensi is a premier shipping agency based in Bitung, North Sulawesi, dedicated to powering Indonesia’s maritime future. We combine deep local insights with a commitment to national prosperity, ensuring your vessels and assets are managed with world-class precision.

Our Motto

“Beyond Borders, Above Waves.”

Why choose us

Branches

To deliver seamless shipping agency solutions, we have strategically expanded our operational reach across North Sulawesi and Gorontalo. We ensure your assets are managed with the highest standards of excellence at the following ports:

EXPANSION STRATEGY

Our expansion strategy is centered on operational excellence and network development. We aim to extend our coverage across key Indonesian ports especially in North Sulawesi & Gorontalo, Indonesia, ensuring consistent service standards and faster response times.

Key Clients & Partners

Available 24/7

+62 811-4380-4778

Contact​

Message Us​

Beyond Borders, Above Waves.

Port Agency & Vessel Operations

Documentation, Compliance & Financial Administration

Contact

Message Us